Summatti helps customer service teams like yours increase customer satisfaction & grow your business
Agent Performance
Learn what the best agents are doing & replicate it across your teams. On-board & coach your team to exceed all your KPI's.
Actionable Insights
Listen to the real voice of the customer through their entire customer journey by analyzing interactions from all channels - calls, emails, chat, etc. Understand your customer pain points & build products/features to elevate those pains.
Client Experience
Get a pulse on all your customer interactions. Avert escalations & maximize renewals by delivering high quality experience with every interaction.
Conversations Intelligence to grow your business
Omni-Channel Visibility
Analyze interaction from all channels - transcribe calls, capture emails, chat, etc. - to get a pulse through the customer's entire journey.
Seamless Integrations
We work with your existing systems (CRM, IVR, ERP, etc.) and provide intelligent analytics across disparate data sources
Purpose-built AI Engine
Our Natural Language Understanding models have been fine-tuned for the nuances of contact center environments & continue to learn from your environment.
Scalable Enterprise-Ready Platform
Ability to scale effortlessly & securely to meet the demands of your growing business
Integrations
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