Get real-time actionable insights & automate quality control
Save time & money by using our AI-powered dashboard to empower your customer support team, whether they're on-site or remote
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Who's using Summatti?
We empower hundreds of agents and businesses with insights from their customer interactions
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What do we do?
Customer Experience
Identify issues, patterns, predict escalations & trigger alerts in real-time to mitigate service interruptions.
Agent Performance
Know & track how each member of your team is doing & help them when they need you.
Quality Control
Increase quality control to 100% of interactions & exceed your compliance & SLA standards.
Real-time Alerts
Save your money & time by getting real-time alerts to mange your team, whether they're on-site or remote.
How we do it
Today, customers have a lot to choose from & it's the quality of your services that
sets you apart from your competition
1
Quickly Integrate
You can integrate Summatti into your existing systems across all channels. We can use APIs to integrate into any system.
Keep scrolling to find the software we currently integrate with!
2
Analyze ALL customer interactions
We analyze 100% of your customer interactions in real-time to help you identify more accurate customer satisfaction and NPS scores while automatically tracking agent performance.
3
Actionable Insights
With Summatti's customized alerts & real-time insights you can make data-driven decisions to reduce cost and grow your business.
We marry your product and support team so you can make the optimal business decisions.
Plug & Go
Integration made simple
Summatti integrates with your current tech stack so that you can start gaining actionable insights quickly from all your customer interactions.
Another way we can integrate in your systems is using API’s.
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Summatti makes EVERY customer interaction count by analyzing 100% of customer interactions and giving you unique consumer insights while saving time and money.
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