Get actionable insights from all your customer interactions


Provide tailored coaching. Improve customer experience.
Increase sales. Get valuable insights.

All without IT involvement or coding


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Summatti helps customer service teams like yours increase customer satisfaction & grow your business

Monitor, analyze & elevate customer service agent interactions
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Agent Performance

Learn what the best agents are doing & replicate it across your teams. On-board & coach your team to exceed all your KPI's.


Actionable Insights

Listen to the real voice of the customer through their entire customer journey by analyzing interactions from all channels - calls, emails, chat, etc. Understand your customer pain points & build products/features to elevate those pains.


Client Experience

Get a pulse on all your customer interactions. Avert escalations & maximize renewals by delivering high quality experience with every interaction.

Conversations Intelligence to grow your business

The Next Generation AI-Powered Customer Experience Analytics Platform

Omni-Channel Visibility

Analyze interaction from all channels - transcribe calls, capture emails, chat, etc. - to get a pulse through the customer's entire journey.

Seamless Integrations

We work with your existing systems (CRM, IVR, ERP, etc.) and provide intelligent analytics across disparate data sources

Purpose-built AI Engine

Our Natural Language Understanding models have been fine-tuned for the nuances of contact center environments & continue to learn from your environment.

Scalable Enterprise-Ready Platform

Ability to scale effortlessly & securely to meet the demands of your growing business
 
 

Integrations

See Summatti in Action

Find out how you we can help you delight your customers and grow your business.

Summatti

Interested in moving from metrics to measuring real customer experiences? Send us a note. We love to learn about unique challenges & help out.

14 Erb St W
Waterloo, ON, N2L 1W4

1-844-840-8862 (Toll-Free)

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