Automate 70% of your QA with Real-Time Actionable Insights
A simple, no-code, AI-powered speech analytics platform to empower your in-house or off-site customer support & service teams.
Designed by Freepik
Who is using Summatti
Summatti is trusted by hundreds of agents and businesses with insights from their customer interactions
Does this sound familiar?
Spending 1000's of hours sifting through data
Randomly going through conversations for quality audit
Living in spreadsheets to track agents & customer experience
Always fighting fires
Designed by Freepik
Get real-time actionable insights by analyzing 100% interactions
to focusing on what’s really important to you!
What we do
Designed by Freepik
Automated Quality Control
Use AI to not only automate your QA processes but do it for 100% interactions with Summatti.
Customer Experience
Identify issues, patterns, predict escalations & take actions in real-time to improve customer experience
Designed by Freepik
Designed by Freepik
Agent Performance
Automate agent scorecard & get real-time insights on their coaching opportunities
Omni-channel Analytics
Your customers interact with you on various channels. Summatti analyzes interactions across all the channels and provides insights into one platform
Designed by Freepik
How we do it
Today, customers have a lot to choose from & it’s the quality of your services that sets you apart from your competition
Quickly Integrate
You can integrate Summatti into your existing systems across all channels.
We can use APIs to integrate into any system.
Analyze 100% of customer interactions
We analyze ALL of your customer interactions in real-time to help you identify for accurate customer satisfaction and NPS scores will automatically tracking agent performance
Actionable Insights
With Summatti's customized alerts & real-time insights you can make data-driven decisions to reduce cost and grow your business.
We marry your product and support team so you can make the optimal business decisions.
Want to see how Summatti has helped others?
recreational vehicle manufacturer predict a faulty part and save $12 million
in recalls
FAQ
Of course not, Summatti scales as your team grows.
Nope, we have a dedicated team to help you with your onboarding process and our user-friendly and customizable dashboard helps you get started in 2 weeks!
No, Summatti integrates with whatever CRM/Softwares you’re already using with the help of our onboarding team. We have integrations built for over 45 softwares – Salesforce, Zendesk, ConnectWise, Salesforce, Cisco, Avaya, Xima to name a few.
Make your day easier and download our QA Checklist for best practices you should implement in your workplace.
Download our e-book and learn about how companies are leveraging AI to get deep customer insights.
With Summatti
No manual work & no more spreadsheets
High levels of customer success & satisfaction
Decision making made easy with accessible insights
Summatti makes every customer interaction count
Quick and easy integration to your current CRM, IVR etc.
Analyze 100% of conversations across all channels
Automate your quality control
Real-time alerts on tickets that needs your attention
Automated scorecards for each agent
No-code speech analytics platform to analyze voice & text conversations
Listen to the voice of your customer by detecting customer pain points using AI
Easy to use and intuitive dashboard that is customizable at various levels
Built-in business workflow to take action
Summatti has helped us bring customer sentiment effortlessly into the heart of our business. Through it’s effective and reliable AI capabilities, we have dependable and rich data to make informed decisions that directly impact our customers’ experience with us. The platform is informative, intuitive, cost-effective, and accurate.
Book a demo with us today & get your first month on us!
Summatti makes EVERY customer interaction count by analyzing 100% of customer interactions and giving you unique consumer insights while saving time and money.
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Follow Us
Email: info@summatti.com
Phone: +1 (844) 840 – 8862