Platform built to 'listen' to the Voice of the Customer
Quality Control at Scale
Unbiased quality evaluations for 100% of customer interactions across various channels like phone/email/chat/web/others.
Reduce Churn
Maximize renewals by flagging & actioning bad experiences throughout the customer journey & consistently delivering high quality experiences
Avert Escalations
Identify issue patterns, predict escalations & trigger alerts to mitigate service interruptions.
Elevate Agent Performance
Provide meaningful, contextual feedback to agents on their performance to learn and improve
Platform
Omni-Channel Visibility
Analyze interaction from all channels - transcribe calls, capture emails, chat, etc. - to get a pulse through the customer's entire journey.
Seamless Integrations
We work with your existing systems (CRM, IVR, ERP, etc.) and provide intelligent analytics across disparate data sources
Purpose-built AI Engine
Our Natural Language Understanding models have been fine-tuned for the nuances of contact center environments & continue to learn from your environment.
Scalable Enterprise-Ready Platform
Ability to scale effortlessly & securely to meet the demands of your growing business
See Summatti in Action
Find out how you we can help you delight your customers and grow your business.
Summatti
Interested in moving from metrics to measuring real customer experiences? Send us a note. We love to learn about unique challenges & help out.
14 Erb St W
Waterloo, ON, N2L 1W4
info@summatti.com
+1 (226) 989-4362