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Who's using Summatti?
We empower hundreds of agents and businesses with insights from their customer interactions
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What do we do?
Personalized Coaching
Provide meaningful, unbiased & contextual feedback to agents on their performance to learn and improve.
Real-time Actionable Insights
Identify issue patterns, predict escalations & trigger alerts as they're happening to mitigate service interruptions.
Customer Experience
Understand which product features in the company can help alleviate customer pain points & lead to a better experience.
Agent Performance
Know and track how each member of your team is performing with automatic scoring against established benchmarks
Quality Control
Automate many aspects of the QA process and increase call monitoring to 100% of interactions.
Compliance
Meet compliance and service level agreements across all cases
Customer Churn
Get to know the health status of each account and receive automatic alerts about changes to keep more customers
First Call Resolution
Increase first call resolution and reduce repeat calls by better identifying common issues
How we do it
Today, customers have a lot to choose from & it's the quality of your services that
sets you apart from your competition
1
Quickly Integrate
You can integrate Summatti into your existing systems across all channels. We can use APIs to integrate into any system.
Keep scrolling to find the software we currently integrate with!
2
Analyze ALL customer interactions
We analyze 100% of your customer interactions in real-time to help you identify more accurate customer satisfaction and NPS scores while automatically tracking agent performance.
3
Actionable Insights
With Summatti's customized alerts & real-time insights you can make data-driven decisions to reduce cost and grow your business.
We marry your product and support team so you can make the optimal business decisions.
Plug & Go
Integration made simple
Summatti integrates with your current tech stack so that you can start gaining actionable insights quickly from all your customer interactions.
Another way we can integrate in your systems is using API’s.
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Summatti makes EVERY customer interaction count by analyzing 100% of customer interactions and giving you unique consumer insights while saving time and money.
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