“A Clearpath Robotics.” Jim Israel, Director of Customer Success at Otto Motor...

Jim Isreal, Director of Customer Success at Otto Motors – a division of Clearpath Robotics joins us in this episode of Support Ops Simplified to discuss how he leads his

“Calling Unhappy Customers” with Brian Martynowicz of Login VSI

Calling Unhappy Customers Brian Martynowicz, Support and Service Manager at Login VSI joins us in this episode of Support Ops Simplified to discuss how to deal with unhappy customers, and how to

customer support analytics
“Cutting Response Time By 97%” with Eric Broulette of Flywheel

Eric Broulette, Director of Global Support at Flywheel joins us in this episode of Support Ops Simplified to discuss customer support analytics. Connect with Eric and Flywheel here: Eric Broulette

“Saving 500 Hours Per Month” with Gary McGrath of Paddle

Gary McGrath, Success Operations Manager at Paddle joins us in this episode of Support Ops Simplified to discuss call center analytics. You will learn: How to save support reps time

Vlad Danilov Customer Service Representative at ManyChat
“Agent Quality Control” With Vlad Danilov of ManyChat

Vlad Danilov, Customer Service Representative at ManyChat joins us in this episode of Support Ops Simplified to discuss agent quality control. You will learn: What keeps Vlad up at night

Stacy Justino Director of Customer Happiness at Wistia
“Always Making Customers Happy” With Stacy Justino of Wistia

Stacy Justino, Director of Customer Happiness at Wistia joins us in this episode of Support Ops Simplified to discuss customer happiness operations. You will learn: The BEST method to find

Eitan Pick VP Customer Service at Lumen
“Holistic KPI’s” With Eitan Pick of Lumen

Ethan Pick, Vice President of Customer Service at Lumen joins us in this episode of Support Ops Simplified to discuss call centre operations. You will learn: What keeps Eitan up

Ryan Steinberg Manager Global Support Operations at Intercom Podcast
“Why People Don’t Care About Gift Cards” With Ryan Steinberg of Intercom

Ryan Steinberg, Manager, Global Support Operations at Intercom joins us in this episode of Support Ops Simplified.

Brittany Naylor Manager Customer Support at Evernote Podcast
“Customer Support Algorithms” With Brittany Naylor of Evernote

Brittany Naylor, Manager, Customer Support at Evernote joins us in this episode of Support Ops Simplified.

Nicholas Martin Manager of Customer Experience at Harry's Podcast
“Proactive Outreach” with Nicholas Martin of Harry’s

Nicholas Martin, Manager of Customer Experience Operations at Harry's, Inc. joins us in this episode of Support Ops Simplified.

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