customer experience Top 5 things you need to know about Customer Experience (CX) I’m sure you’ve heard people say customer experience (CX) is important. But what’s the difference between customer service and customer experience? And why do customers care about the ‘experience’ so much all of a sudden?
customer support Please stop annoying me with surveys – Your Customer There is lot of conversation on how to increase surveys responses. But what if customers just don't want to respond to the surveys?
call center Why should call centers use speech analytics? Understand how having real-time speech analytics in call centers improves customer experience & employee performance.
