QA specialists can stop spending hours on listening or going through customer interactions manually...
Matthew Caron, Head of Customer Support at OpenTable joins us in this episode of Support Ops Simplified to discuss OpenTable… Connect with Matthew and OpenTable here: Matthew Caron OpenTable Key Takeaways: Matthew’s
Creating a customer-centric business Everyone lives by a certain set of rules and businesses are no different. Where some people prioritize family over friends and vanilla over chocolate, businesses also
Stephen Noone O’Connor, VP of Customer Experience at Roadmunk joins us in this episode of Support Ops Simplified to discuss Roadmunk’s … Connect with Stephen and Roadmunk here: Stephen Noone
Improving the Customer Experience Post-Purchase Customer experience, while being a new term for businesses to use, is not a new concept. Since the dawn of time, the experience of a
Productivity Tips for Remote Work With the spread of COVID-19, everything seems to be shutting down. The NBA suspends all games, restaurants are closed for a few weeks, and naturally,
Hannah Clark Steiman, Chief Operating Officer at Peak Support joins us in this episode of Support Ops Simplified to discuss CSAT response rates, how Peak Support is scaling their support
Top 5 Use Cases for Speech Analytics Originally written by Sharon Melamed, November 27th, 2019, for customerthink.com One of the most exciting developments for contact centers over the last several
Joelle Waksman, Senior Manager of Customer Support at Samsara (previously Director of Customer Experience at Calendly) joins us in this episode of Support Ops Simplified to discuss Calendly’s top three support
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