Building a Customer-Centric Business

Creating a customer-centric business Everyone lives by a certain set of rules and businesses are no different. Where some people prioritize family over friends and vanilla over chocolate, businesses also

“Beyond NPS & CSAT” with Stephen Noone O’Connor, VP of Customer Exp...

Stephen Noone O’Connor, VP of Customer Experience at Roadmunk joins us in this episode of Support Ops Simplified to discuss Roadmunk’s … Connect with Stephen and Roadmunk here: Stephen Noone

Improving Customer Experience Post-Purchase

Improving the Customer Experience Post-Purchase Customer experience, while being a new term for businesses to use, is not a new concept. Since the dawn of time, the experience of a

working remotely
7 Tips for Remote Work

Productivity Tips for Remote Work  With the spread of COVID-19, everything seems to be shutting down. The NBA suspends all games, restaurants are closed for a few weeks, and naturally,

“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support

Hannah Clark Steiman, Chief Operating Officer at Peak Support joins us in this episode of Support Ops Simplified to discuss CSAT response rates, how Peak Support is scaling their support

Top Five Use Cases
Top 5 Use Cases for Speech Analytics

Top 5 Use Cases for Speech Analytics Originally written by Sharon Melamed, November 27th, 2019, for customerthink.com One of the most exciting developments for contact centers over the last several

“Appointment Scheduling” with Joelle Waksman, Director of Customer Experience ...

Joelle Waksman, Senior Manager of Customer Support at Samsara (previously Director of Customer Experience at Calendly) joins us in this episode of Support Ops Simplified to discuss Calendly’s top three support

“A Clearpath Robotics.” Jim Israel, Director of Customer Success at Otto Motor...

Jim Israel, Director of Customer Success at Otto Motors – a division of Clearpath Robotics joins us in this episode of Support Ops Simplified to discuss how he leads his

“Calling Unhappy Customers” with Brian Martynowicz of Login VSI

Calling Unhappy Customers Brian Martynowicz, Support and Service Manager at Login VSI joins us in this episode of Support Ops Simplified to discuss how to deal with unhappy customers, and how to

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