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Ethan Pick, Vice President of Customer Sevice at Lumens joins us in this episode of Support Ops Simplified. You will learn: What keeps Eitan up at night (HINT: it’s everything!) Why Eitan now thinks holistically, not individually about KPI’s B2B Vs B2C CSAT response rates Connect with Ethan and Lumen here: Eithan Pick Lumen Transcript:

Ryan Steinberg, Manager, Global Support Operations at Intercom joins us in this episode of Support Ops Simplified.

Brittany Naylor, Manager, Customer Support at Evernote joins us in this episode of Support Ops Simplified.

Nicholas Martin, Manager of Customer Experience Operations at Harry's, Inc. joins us in this episode of Support Ops Simplified.

Peter Muir, Manager, Technical Support at Dejero joins us in this episode of Support Ops Simplified.

Theo Panaritis of Workable joins us to talk about building internal relationships, why technology doesn't matter and how his marketing experience helps in support.

Rob Holcombe, Director of Customer Support at Canopy Tax joins us on this week's episode of Support Ops Simplified.

Sushila Sahay, VP Customer Operations & HR at Lightbend joins us in this episode of Support Ops Simplified.

Craig Stoss, Director of R&D - Platform Support at Artic Wolf Networks joins us in this episode of Support Ops Simplified.

Chris Escobar, Senior Manager, Member Experience at Planet Fitness joins us on this weeks episode of Support Ops Simplified.