customer experience Top 5 things you need to know about Customer Experience (CX) I’m sure you’ve heard people say customer experience (CX) is important. But what’s the difference between customer service and customer experience? And why do customers care about the ‘experience’ so much all of a sudden?
customer support Please stop annoying me with surveys – Your Customer There is lot of conversation on how to increase surveys responses. But what if customers just don't want to respond to the surveys?
call center Why should call centers use speech analytics? Understand how having real-time speech analytics in call centers improves customer experience & employee performance.
call center Metrics that matter in today’s customer-centric world What are the metrics that matter in a customer-centric world? In an Interview with Patrick Ebrahimian, we discuss how...
mobile Is a Mobile-First Mindset the future of Customer Support? The Mobile-First Mindset is exactly what you need to stay up to date with the 2019 trends in Customer Support. Mobile is not really about the phone, but mostly about...
customer experience The real truth about customer experience with Jeanne Bliss We sat down with Jeanne Bliss, founder of CustomerBliss & a world-renowned speaker in customer experience, at Customer Contact Week (CCW) in Vegas to talk about customer experience today.
