AI is more than a buzzword when it comes to solving business problems

Sid & Raj recently sat down together for the Contact Center Worlds Online Conference Series, Artificial Intelligence and Tech Solutions, to discuss AI and customer support.

The Worst Part about Customer Service Quality Assurance

QA specialists can stop spending hours on listening or going through customer interactions manually...

“Changing the world one CSR at a time” with Matthew Caron, Head of Customer Su...

Matthew Caron, Head of Customer Support at OpenTable joins us in this episode of Support Ops Simplified to discuss OpenTable… Connect with Matthew and OpenTable here: Matthew Caron OpenTable Key Takeaways: Matthew’s

Building a Customer-Centric Business

Creating a customer-centric business Everyone lives by a certain set of rules and businesses are no different. Where some people prioritize family over friends and vanilla over chocolate, businesses also

“Beyond NPS & CSAT” with Stephen Noone O’Connor, VP of Customer Exp...

Stephen Noone O’Connor, VP of Customer Experience at Roadmunk joins us in this episode of Support Ops Simplified to discuss Roadmunk’s … Connect with Stephen and Roadmunk here: Stephen Noone

Improving Customer Experience Post-Purchase

Improving the Customer Experience Post-Purchase Customer experience, while being a new term for businesses to use, is not a new concept. Since the dawn of time, the experience of a

working remotely
7 Tips for Remote Work

Productivity Tips for Remote Work  With the spread of COVID-19, everything seems to be shutting down. The NBA suspends all games, restaurants are closed for a few weeks, and naturally,

“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support

Hannah Clark Steiman, Chief Operating Officer at Peak Support joins us in this episode of Support Ops Simplified to discuss CSAT response rates, how Peak Support is scaling their support

Top Five Use Cases
Top 5 Use Cases for Speech Analytics

Top 5 Use Cases for Speech Analytics Originally written by Sharon Melamed, November 27th, 2019, for customerthink.com One of the most exciting developments for contact centers over the last several

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