“Holistic KPI’s” With Eitan Pick of Lumen

Ethan Pick, Vice President of Customer Sevice at Lumens joins us in this episode of Support Ops Simplified. You will learn: What keeps Eitan up at night (HINT: it’s everything!) Why Eitan now thinks holistically, not individually about KPI’s B2B Vs B2C CSAT response rates Connect with Ethan and Lumen here: Eithan Pick Lumen Transcript:

“Why People Don’t Care About Gift Cards” With Ryan Steinb...

Ryan Steinberg, Manager, Global Support Operations at Intercom joins us in this episode of Support Ops Simplified.

“Customer Support Algorithms” With Brittany Naylor of Evernote

Brittany Naylor, Manager, Customer Support at Evernote joins us in this episode of Support Ops Simplified.

“Proactive Outreach” with Nicholas Martin of Harry’s

Nicholas Martin, Manager of Customer Experience Operations at Harry's, Inc. joins us in this episode of Support Ops Simplified.

“Dev Ops Vs Support” with Peter Muir of Dejero

Peter Muir, Manager, Technical Support at Dejero joins us in this episode of Support Ops Simplified.

“Support Tech Doesn’t Matter” with Theo Panaritis of Workable

Theo Panaritis of Workable joins us to talk about building internal relationships, why technology doesn't matter and how his marketing experience helps in support.

“Empowering Agents” with Rob Holcombe of Canopy Tax

Rob Holcombe, Director of Customer Support at Canopy Tax joins us on this week's episode of Support Ops Simplified.

“Scaling Customer Experience” with Sushila Sahay of Lightbend

Sushila Sahay, VP Customer Operations & HR at Lightbend joins us in this episode of Support Ops Simplified.

“Pro-Active Support” with Craig Stoss of Arctic Wolf Networks

Craig Stoss, Director of R&D - Platform Support at Artic Wolf Networks joins us in this episode of Support Ops Simplified.

“Managing Executive Stakeholders” with Chris Escobar of Planet ...

Chris Escobar, Senior Manager, Member Experience at Planet Fitness joins us on this weeks episode of Support Ops Simplified.

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