Join us to find ways on how you deliver a successful customer experience strategy in an omni-channel environment to increase customer satisfaction. We will be sharing how different systems are
Join us to learn how you can Increase Customer satisfaction in 2022. You’ll learn how to -Measure CX & Build a strategy that will help Increase Customer Satisfaction-Leverage automation to not
Listen to the webinar to find ways on how you build a successful Customer Experience strategy that can help you increase customer retention and improve agent engagement. You’ll learn how
5 Most Important KPI’s you Should be Using KPI’s (Key Performance Indicators) are adopted across the entire customer support industry. But what are they and why are they so important?
CX & Innovation Trends 2022 We surveyed customer support industry leaders and asked them about trends, innovations, operations etc. As expected they were able to deliver amazing insights. Our results
Top 10 Questions to Ask When You Hire Your Next Call Centre Representative Asking the applicant what they think working in a call centre looks like can help gauge their
AI has already fundamentally shifted our approach in many industries already. And customer service is no different. Experts believe in the coming years we will eventually reach a point where
The world and all of its industries have adapted to the technological changes and new era of information data. Well except for one – the customer service industry. They are
CRM tools are the foundation of any customer support team today. Many of these CRM’s include ways to track tickets, emails, chats and calls. The analytics provided by CRM’s help