Rob Holcombe, Director of Customer Support at Canopy Tax joins us on this week's episode of Support Ops Simplified.
Sushila Sahay, VP Customer Operations & HR at Lightbend joins us in this episode of Support Ops Simplified.
Craig Stoss, Director of R&D - Platform Support at Artic Wolf Networks joins us in this episode of Support Ops Simplified.
Chris Escobar, Senior Manager, Member Experience at Planet Fitness joins us on this weeks episode of Support Ops Simplified.
Rashmi (Summatti cofounder and COO) sits down with Sid (Summatti cofounder and CEO) to understand more about him, Summatti and this podcast.
Remote agents have the ability to work from locations other than the traditional office or traditional contact center. Find out the advantages and challenges of remote agents.
Customer Experience (CX) is centered on the needs and perceptions of the customer, not the business. This includes understanding customer needs at every stage of the CX life cycle, interactions
We talked to Cristopher Kuehl, VP of Analytics & Client Insights at Sitel Group, about the biggest challenges with QA today, what place AI has in improving QA & most
Find out what strategies you can incorporate in your call center today to motivate your agents. Having your agents engaged can increase profits, increase...
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