“Appointment Scheduling” with Joelle Waksman, Director of Customer Experience ...
Joelle Waksman, Senior Manager of Customer Support at Samsara (previously Director of Customer Experience at Calendly) joins us in this episode of Support Ops Simplified to discuss Calendly’s top three support
“A Clearpath Robotics.” Jim Israel, Director of Customer Success at Otto Motor...
Jim Israel, Director of Customer Success at Otto Motors – a division of Clearpath Robotics joins us in this episode of Support Ops Simplified to discuss how he leads his
“Calling Unhappy Customers” with Brian Martynowicz of Login VSI
Calling Unhappy Customers Brian Martynowicz, Support and Service Manager at Login VSI joins us in this episode of Support Ops Simplified to discuss how to deal with unhappy customers, and how to
“Cutting Response Time By 97%” with Eric Broulette of Flywheel
Eric Broulette, Director of Global Support at Flywheel joins us in this episode of Support Ops Simplified to discuss customer support analytics. Connect with Eric and Flywheel here: Eric Broulette
“Saving 500 Hours Per Month” with Gary McGrath of Paddle
Gary McGrath, Success Operations Manager at Paddle joins us in this episode of Support Ops Simplified to discuss call center analytics. Connect with Gary and Paddle here: Gary McGrath Paddle
“Agent Quality Control” With Vlad Danilov of ManyChat
Vlad Danilov, Customer Service Representative at ManyChat joins us in this episode of Support Ops Simplified to discuss agent quality control. You will learn: What keeps Vlad up at night
“Always Making Customers Happy” With Stacy Justino of Wistia
Stacy Justino, Director of Customer Happiness at Wistia joins us in this episode of Support Ops Simplified to discuss customer happiness operations. You will learn: The BEST method to find
“Holistic KPI’s” With Eitan Pick of Lumen
Eitan Pick, Vice President of Customer Service at Lumen joins us in this episode of Support Ops Simplified to discuss call centre operations. You will learn: What keeps Eitan up
“Why People Don’t Care About Gift Cards” With Ryan Steinberg of Intercom
Ryan Steinberg, Manager, Global Support Operations at Intercom joins us in this episode of Support Ops Simplified.
Summatti makes EVERY customer interaction count by analyzing 100% of customer interactions and giving you unique consumer insights while saving time and money.
© Summatti. All Rights Reserved