“Empowering Agents” with Rob Holcombe of Canopy Tax
Rob Holcombe, Director of Customer Support at Canopy Tax joins us on this week's episode of Support Ops Simplified.
“Scaling Customer Experience” with Sushila Sahay of Lightbend
Sushila Sahay, VP Customer Operations & HR at Lightbend joins us in this episode of Support Ops Simplified.
“Pro-Active Support” with Craig Stoss of Arctic Wolf Networks
Craig Stoss, Director of R&D - Platform Support at Artic Wolf Networks joins us in this episode of Support Ops Simplified.
“Managing Executive Stakeholders” with Chris Escobar of Planet Fitness
Chris Escobar, Senior Manager, Member Experience at Planet Fitness joins us on this weeks episode of Support Ops Simplified.
Meet Our Host: Sid Bhambhani of Summatti
Rashmi (Summatti cofounder and COO) sits down with Sid (Summatti cofounder and CEO) to understand more about him, Summatti and this podcast.
Everything you need to know about Remote Agents
Remote agents have the ability to work from locations other than the traditional office or traditional contact center. Find out the advantages and challenges of remote agents.
4 Tips to Improve Your Contact Center Customer Experience
Customer Experience (CX) is centered on the needs and perceptions of the customer, not the business. This includes understanding customer needs at every stage of the CX life cycle, interactions
Why traditional QA processes aren’t working for your customer service team?
We talked to Cristopher Kuehl, VP of Analytics & Client Insights at Sitel Group, about the biggest challenges with QA today, what place AI has in improving QA & most
How to motivate your agents to go above & beyond
Find out what strategies you can incorporate in your call center today to motivate your agents. Having your agents engaged can increase profits, increase...
What is the future of call center outsourcing?
Onshore vs Nearshore vs Offshore. Find out the pros and cons of each outsource location and which is the best option for your business.
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