Rob Holcombe Director Customer Support at Canopy Tax Podcast
“Empowering Agents” with Rob Holcombe of Canopy Tax

Rob Holcombe, Director of Customer Support at Canopy Tax joins us on this week's episode of Support Ops Simplified.

Sushila Sahay VP Customer Operations at Lightbend Podcast
“Scaling Customer Experience” with Sushila Sahay of Lightbend

Sushila Sahay, VP Customer Operations & HR at Lightbend joins us in this episode of Support Ops Simplified.

Craig Stoss Director of R&D Platform Support at Arctic Wolf Networks Podcast
“Pro-Active Support” with Craig Stoss of Arctic Wolf Networks

Craig Stoss, Director of R&D - Platform Support at Artic Wolf Networks joins us in this episode of Support Ops Simplified.

Chris Escobar Senior Manager Member Experience at Plant Fitness Podcast
“Managing Executive Stakeholders” with Chris Escobar of Planet Fitness

Chris Escobar, Senior Manager, Member Experience at Planet Fitness joins us on this weeks episode of Support Ops Simplified.

Sid Bhambhani Co-Founder and CEO at Summatti Podcast
Meet Our Host: Sid Bhambhani of Summatti

Rashmi (Summatti cofounder and COO) sits down with Sid (Summatti cofounder and CEO) to understand more about him, Summatti and this podcast.

Everything you need to know about Remote Agents

Remote agents have the ability to work from locations other than the traditional office or traditional contact center. Find out the advantages and challenges of remote agents.

5 stars
4 Tips to Improve Your Contact Center Customer Experience

Customer Experience (CX) is centered on the needs and perceptions of the customer, not the business. This includes understanding customer needs at every stage of the CX life cycle, interactions

Cristopher Kuehl interview
Why traditional QA processes aren’t working for your customer service team?

We talked to Cristopher Kuehl, VP of Analytics & Client Insights at Sitel Group, about the biggest challenges with QA today, what place AI has in improving QA & most

Chris Escobar
How to motivate your agents to go above & beyond

Find out what strategies you can incorporate in your call center today to motivate your agents. Having your agents engaged can increase profits, increase​...

Outsourcing
What is the future of call center outsourcing?

Onshore vs Nearshore vs Offshore. Find out the pros and cons of each outsource location and which is the best option for your business.

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