15 Jul
The Real Truth about Customer Experience with Jeanne Bliss
We sat down with Jeanne Bliss, founder of CustomerBliss & a world-renowned speaker in customer experience, at Customer Contact Week (CCW) in Vegas to talk about customer experience today.
20 Jun
Metrics that matter in today’s customer-centric world
What are the metrics that matter in a customer-centric world? In an Interview with Patrick Ebrahimian, we discuss how...
17 Jun
Why should call centers use speech analytics?
Understand how having real-time speech analytics in call centers improves customer experience & employee performance.
27 May
Please stop annoying me with surveys- Your Customer
There is lot of conversation on how to increase surveys responses. But what if customers just don't want to respond to the surveys?
26 May
Top 5 Things you need to know about Customer Experience (CX)
I'm sure you've heard people say customer experience (CX) is important. But what's the different between customer service and customer experience? And why do customers care about the 'experience' so much all of a sudden?
29 Jul
Agent Experience before Customer Experience
Customer experience is for a company what exercise & eating heathy is for an individual. Everyone knows it’s important, but very few people actually do it. You need a coach for…
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