Jeanne Bliss Interview
The Real Truth about Customer Experience with Jeanne Bliss

We sat down with Jeanne Bliss, founder of CustomerBliss & a world-renowned speaker in customer experience, at Customer Contact Week (CCW) in Vegas to talk about customer experience today.

Patrick Ebrahimian Interview
Metrics that matter in today’s customer-centric world

What are the metrics that matter in a customer-centric​​ world? In an Interview with Patrick Ebrahimian, we discuss how...

Speech Analytics for Call Centers
Why should call centers use speech analytics?

Understand how having real-time speech analytics in call centers improves customer experience & employee performance.

Please stop annoying me with your surveys
Please stop annoying me with surveys- Your Customer

There is lot of conversation on how to increase surveys responses. But what if customers just don't want to respond to the surveys?

Top 5 Things you need to know about CX
Top 5 Things you need to know about Customer Experience (CX)

I'm sure you've heard people say customer experience (CX) is important. But what's the different between customer service and customer experience? And why do customers care about the 'experience' so much all of a sudden?

Megan Burns Interview
Agent Experience before Customer Experience

Customer experience is for a company what exercise & eating heathy is for an individual. Everyone knows it’s important, but very few people actually do it. You need a coach for…

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