We sat down with Jeanne Bliss, founder of CustomerBliss & a world-renowned speaker in customer experience, at Customer Contact Week (CCW) in Vegas to talk about customer experience today.
Understand how having real-time speech analytics in call centers improves customer experience & employee performance.
There is lot of conversation on how to increase surveys responses. But what if customers just don't want to respond to the surveys?
I'm sure you've heard people say customer experience (CX) is important. But what's the different between customer service and customer experience? And why do customers care about the 'experience' so much all of a sudden?
Customer experience is for a company what exercise & eating heathy is for an individual. Everyone knows it’s important, but very few people actually do it. You need a coach for…
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