“Proactive Outreach” with Nicholas Martin of Harry’s
Nicholas Martin, Manager of Customer Experience Operations at Harry's, Inc. joins us in this episode of Support Ops Simplified.
“Dev Ops Vs Support” with Peter Muir of Dejero
Peter Muir, Manager, Technical Support at Dejero joins us in this episode of Support Ops Simplified.
“Support Tech Doesn’t Matter” with Theo Panaritis of Workable
Theo Panaritis of Workable joins us to talk about building internal relationships, why technology doesn't matter and how his marketing experience helps in support.
“Empowering Agents” with Rob Holcombe of Canopy Tax
Rob Holcombe, Director of Customer Support at Canopy Tax joins us on this week's episode of Support Ops Simplified.
“Scaling Customer Experience” with Sushila Sahay of Lightbend
Sushila Sahay, VP Customer Operations & HR at Lightbend joins us in this episode of Support Ops Simplified.
“Pro-Active Support” with Craig Stoss of Arctic Wolf Networks
Craig Stoss, Director of R&D - Platform Support at Artic Wolf Networks joins us in this episode of Support Ops Simplified.
“Managing Executive Stakeholders” with Chris Escobar of Planet Fitness
Chris Escobar, Senior Manager, Member Experience at Planet Fitness joins us on this weeks episode of Support Ops Simplified.
Meet Our Host: Sid Bhambhani of Summatti
Rashmi (Summatti cofounder and COO) sits down with Sid (Summatti cofounder and CEO) to understand more about him, Summatti and this podcast.
Everything you need to know about Remote Agents
Remote agents have the ability to work from locations other than the traditional office or traditional contact center. Find out the advantages and challenges of remote agents.
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