Please stop annoying me with your surveys
Please stop annoying me with surveys- Your Customer

There is lot of conversation on how to increase surveys responses. But what if customers just don't want to respond to the surveys?

Top 5 Things you need to know about CX
Top 5 Things you need to know about Customer Experience (CX)

I'm sure you've heard people say customer experience (CX) is important. But what's the different between customer service and customer experience? And why do customers care about the 'experience' so

Megan Burns Interview
Agent Experience before Customer Experience

Customer experience is for a company what exercise & eating heathy is for an individual. Everyone knows it’s important, but very few people actually do it. You need a coach

Summatti makes EVERY customer interaction count by analyzing 100% of customer interactions and giving you unique consumer insights while saving time and money.

© Summatti. All Rights Reserved