Creating a Customer-Centric Business
Creating a customer-centric business Everyone lives by a certain set of rules and businesses are no different. Where some people prioritize family over friends and vanilla over chocolate, businesses also
Everything you need to know about Remote Agents
Remote agents have the ability to work from locations other than the traditional office or traditional contact center. Find out the advantages and challenges of remote agents.
4 Tips to Improve Your Contact Center Customer Experience
Customer Experience (CX) is centered on the needs and perceptions of the customer, not the business. This includes understanding customer needs at every stage of the CX life cycle, interactions
What is the future of call center outsourcing?
Onshore vs Nearshore vs Offshore. Find out the pros and cons of each outsource location and which is the best option for your business.
Measuring Customer Experience beyond NPS
Is NPS your go-to metric? Find out whether or not NPS is the right metric to use when you're tracking customer experience and how you can improve it.
Is a Mobile-First Mindset the future of Customer Support?
The Mobile-First Mindset is exactly what you need to stay up to date with the 2019 trends in Customer Support. Mobile is not really about the phone, but mostly about…
Summatti x AI x True North
Pepper is the world's first social humanoid robot that can recognize faces and basic human emotions manufactured by SoftBank Robotics. It got us thinking about how a bot like Pepper
The Real Truth about Customer Experience with Jeanne Bliss
We sat down with Jeanne Bliss, founder of CustomerBliss & a world-renowned speaker in customer experience, at Customer Contact Week (CCW) in Vegas to talk about customer experience today.
Why should call centers use speech analytics?
Understand how having real-time speech analytics in call centers improves customer experience & employee performance.
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