The Worst Part about Customer Service Quality Assurance
QA specialists can stop spending hours on listening or going through customer interactions manually...
Why traditional QA processes aren’t working for your customer service team?
We talked to Cristopher Kuehl, VP of Analytics & Client Insights at Sitel Group, about the biggest challenges with QA today, what place AI has in improving QA & most
What does your Quality Assurance (QA) process measure?
Are you using these measures for your quality assurance process? We talked to Fred Shadding, Founder & Chief Advisor of The Call Center Source, about the biggest challenges, metrics, and
Why should call centers use speech analytics?
Understand how having real-time speech analytics in call centers improves customer experience & employee performance.
Summatti makes EVERY customer interaction count by analyzing 100% of customer interactions and giving you unique consumer insights while saving time and money.
© Summatti. All Rights Reserved