“Cutting Response Time By 97%” with Eric Broulette of Flywheel

Eric Broulette, Director of Global Support at Flywheel joins us in this episode of Support Ops Simplified. Connect with Eric and Flywheel here: Eric Broulette Flywheel Key Takeaways: Total support

“Saving 500 Hours Per Month” with Gary McGrath of Paddle

Gary McGrath, Success Operations Manager at Paddle joins us in this episode of Support Ops Simplified. You will learn: How to save support reps time How Gary manages two different

Vlad Danilov Customer Service Representative at ManyChat
“Controlling Support Rep Load” With Vlad Danilov of ManyChat

Vlad Danilov, Customer Service Representative at ManyChat joins us in this episode of Support Ops Simplified. You will learn: What keeps Vlad up at night (HINT: it’s everything!) Why Vlad

Stacy Justino Director of Customer Happiness at Wistia
“Always Making Customers Happy” With Stacy Justino of Wistia

Stacy Justino, Director of Customer Happiness at Wistia joins us in this episode of Support Ops Simplified. You will learn: The BEST method to find good support tech How Stacy

Eitan Pick VP Customer Service at Lumen
“Holistic KPI’s” With Eitan Pick of Lumen

Ethan Pick, Vice President of Customer Sevice at Lumens joins us in this episode of Support Ops Simplified. You will learn: What keeps Eitan up at night (HINT: it’s everything!)

Ryan Steinberg Manager Global Support Operations at Intercom Podcast
“Why People Don’t Care About Gift Cards” With Ryan Steinberg of Intercom

Ryan Steinberg, Manager, Global Support Operations at Intercom joins us in this episode of Support Ops Simplified.

Brittany Naylor Manager Customer Support at Evernote Podcast
“Customer Support Algorithms” With Brittany Naylor of Evernote

Brittany Naylor, Manager, Customer Support at Evernote joins us in this episode of Support Ops Simplified.

Nicholas Martin Manager of Customer Experience at Harry's Podcast
“Proactive Outreach” with Nicholas Martin of Harry’s

Nicholas Martin, Manager of Customer Experience Operations at Harry's, Inc. joins us in this episode of Support Ops Simplified.

Peter Muir Manager Technical Support at Dejero Podcast
“Dev Ops Vs Support” with Peter Muir of Dejero

Peter Muir, Manager, Technical Support at Dejero joins us in this episode of Support Ops Simplified.

Theo Panaritis Customer Education Specialist at Workable Podcast
“Support Tech Doesn’t Matter” with Theo Panaritis of Workable

Theo Panaritis of Workable joins us to talk about building internal relationships, why technology doesn't matter and how his marketing experience helps in support.

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