“Changing the world one CSR at a time” with Matthew Caron, Head of Customer Su...

Matthew Caron, Head of Customer Support at OpenTable joins us in this episode of Support Ops Simplified to discuss OpenTable… Connect with Matthew and OpenTable here: Matthew Caron OpenTable Key Takeaways: Matthew’s

“Beyond NPS & CSAT” with Stephen Noone O’Connor, VP of Customer Exp...

Stephen Noone O’Connor, VP of Customer Experience at Roadmunk joins us in this episode of Support Ops Simplified to discuss Roadmunk’s … Connect with Stephen and Roadmunk here: Stephen Noone

“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support

Hannah Clark Steiman, Chief Operating Officer at Peak Support joins us in this episode of Support Ops Simplified to discuss CSAT response rates, how Peak Support is scaling their support

“Appointment Scheduling” with Joelle Waksman, Director of Customer Experience ...

Joelle Waksman, Senior Manager of Customer Support at Samsara (previously Director of Customer Experience at Calendly) joins us in this episode of Support Ops Simplified to discuss Calendly’s top three support

“A Clearpath Robotics.” Jim Israel, Director of Customer Success at Otto Motor...

Jim Israel, Director of Customer Success at Otto Motors – a division of Clearpath Robotics joins us in this episode of Support Ops Simplified to discuss how he leads his

“Calling Unhappy Customers” with Brian Martynowicz of Login VSI

Calling Unhappy Customers Brian Martynowicz, Support and Service Manager at Login VSI joins us in this episode of Support Ops Simplified to discuss how to deal with unhappy customers, and how to

customer support analytics
“Cutting Response Time By 97%” with Eric Broulette of Flywheel

Eric Broulette, Director of Global Support at Flywheel joins us in this episode of Support Ops Simplified to discuss customer support analytics. Connect with Eric and Flywheel here: Eric Broulette

“Saving 500 Hours Per Month” with Gary McGrath of Paddle

Gary McGrath, Success Operations Manager at Paddle joins us in this episode of Support Ops Simplified to discuss call center analytics. Connect with Gary and Paddle here: Gary McGrath Paddle

Vlad Danilov Customer Service Representative at ManyChat
“Agent Quality Control” With Vlad Danilov of ManyChat

Vlad Danilov, Customer Service Representative at ManyChat joins us in this episode of Support Ops Simplified to discuss agent quality control. You will learn: What keeps Vlad up at night

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