Matthew Caron, Head of Customer Support at OpenTable joins us in this episode of Support Ops Simplified to discuss OpenTable… Connect with Matthew and OpenTable here: Matthew Caron OpenTable Key Takeaways: Matthew’s
Stephen Noone O’Connor, VP of Customer Experience at Roadmunk joins us in this episode of Support Ops Simplified to discuss Roadmunk’s … Connect with Stephen and Roadmunk here: Stephen Noone
Hannah Clark Steiman, Chief Operating Officer at Peak Support joins us in this episode of Support Ops Simplified to discuss CSAT response rates, how Peak Support is scaling their support
Joelle Waksman, Senior Manager of Customer Support at Samsara (previously Director of Customer Experience at Calendly) joins us in this episode of Support Ops Simplified to discuss Calendly’s top three support
Jim Israel, Director of Customer Success at Otto Motors – a division of Clearpath Robotics joins us in this episode of Support Ops Simplified to discuss how he leads his
Calling Unhappy Customers Brian Martynowicz, Support and Service Manager at Login VSI joins us in this episode of Support Ops Simplified to discuss how to deal with unhappy customers, and how to
Eric Broulette, Director of Global Support at Flywheel joins us in this episode of Support Ops Simplified to discuss customer support analytics. Connect with Eric and Flywheel here: Eric Broulette
Gary McGrath, Success Operations Manager at Paddle joins us in this episode of Support Ops Simplified to discuss call center analytics. Connect with Gary and Paddle here: Gary McGrath Paddle
Vlad Danilov, Customer Service Representative at ManyChat joins us in this episode of Support Ops Simplified to discuss agent quality control. You will learn: What keeps Vlad up at night