Improving the Customer Experience Post-Purchase Customer experience, while being a new term for businesses to use, is not a new concept. Since the dawn of time, the experience of a
Productivity Tips for Remote Work With the spread of COVID-19, everything seems to be shutting down. The NBA suspends all games, restaurants are closed for a few weeks, and naturally,
Top 5 Use Cases for Speech Analytics Originally written by Sharon Melamed, November 27th, 2019, for customerthink.com One of the most exciting developments for contact centers over the last several
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