Platform - Summatti

The Summatti Platform

A No-code Speech Analytics platform to help you get started with AI today!

Monitor

Summatti can help you monitor customer interactions to get the most out of your data.

Omni-Channel

Summatti helps track interactions across all channels. Whether it may be over phone, email, chat, we will help you get insights from all of these interactions.

Dashboard

Summatti provides insights in an easy-to-use real-time dashboard, so you know exactly how your customers and agents are at any given time

Analyze

Summatti’s Voice & Text Analysis & you can start seeing insights from Day 1 and not Day 120!

Conversational Analytics

Summatti offers state-of-the-art conversational analytics to take your support team to the next level. With Summatti, you can analyze customer sentiment and agent communication skills consistently across all interactions and provide unbiased feedback to your agents and product teams. Our proprietary technology can detect sentiment from over 50 criteria so that you can help your customers when they need you.

KPI’s & SLA’s

Summatti goes beyond Speech Analytics. You are now able to analyze all your data based on business KPI’s along with the state-of-the-art AI.

Smart Labels

Summatti’s smart tags automatically tag tickets based on things that are important to you. It can help you flag tickets that are critical or agents that needs help without you having to manually go through tons of data.

Action

Summatti helps you take action on things that matter to you.

Notifications & Alerts

Set-up alerts & notifications on things that matter to you, for example low score, negative sentiment etc.

Automated Quality Management Workflow

Summatti helps you take action on tickets that matter and start the business workflow to help improve quality in real-time.

Agent Collaboration Tool

You can now track & collaborate with agents, comment & provide feedback within Summatti.

Report

You are now able to create, schedule & share reports on every Summatti analysis.

Summatti makes EVERY customer interaction count by analyzing 100% of customer interactions and giving you unique consumer insights while saving time and money.