Summatti helps track interactions across all channels. Whether it may be over phone, email, chat, we will help you get insights from all of these interactions.
Summatti provides insights in an easy-to-use real-time dashboard, so you know exactly how your customers and agents are at any given time
Summatti offers state-of-the-art conversational analytics to take your support team to the next level. With Summatti, you can analyze customer sentiment and agent communication skills consistently across all interactions and provide unbiased feedback to your agents and product teams. Our proprietary technology can detect sentiment from over 50 criteria so that you can help your customers when they need you.
Summatti goes beyond Speech Analytics. You are now able to analyze all your data based on business KPI’s along with the state-of-the-art AI.
Summatti’s smart tags automatically tag tickets based on things that are important to you. It can help you flag tickets that are critical or agents that needs help without you having to manually go through tons of data.
Set-up alerts & notifications on things that matter to you, for example low score, negative sentiment etc.
Summatti helps you take action on tickets that matter and start the business workflow to help improve quality in real-time.
You can now track & collaborate with agents, comment & provide feedback within Summatti.
You are now able to create, schedule & share reports on every Summatti analysis.