Our state-of-the-art analytics engine is powered by purpose-built AI models that detect nuances in speech and/or text to determine how customers feel about their experience. Easily track and analyze the entire customer journey across all channels
Now that you are able to track the entire customer journey, analyze and listen to your customers across different touchpoints to improve customer satisfaction
Take necessary steps to improve customer experience by finding out the root cause of customer complaints and taking steps to improve it
Leverage the latest AI and ML technology to analyze all your interactions across all channels – phone, email, chat etc. and automate measuring customer sentiment, agent communication and compliance
Automated workflows helps draw attention to tickets that matter to help you proactively solve customer complaints and improve their experience
Now that you have saved time on monitoring and analyzing tickets, you are able to help agents improve things that matter and help them grow
Understand the issues your customers are calling about without being restricted to data entry
Identify escalations and trigger alerts in real-time to mitigate service interruptions
Predict future performance & customer issue patterns to take practice actions today!
Track agent performance across 100% of interactions. No more ambiguity and keep it consistent across all teams
Easily identify top performers and areas of improvement for others, and send personalized training feedback all in one-place
With in-depth real-time dashboards identify problem areas earlier and kick-off the workflow to scale your agent performance process across various teams
It’s simple, let’s talk and explore together how Summatti can help your organization get actionable insights, automate quality control, improve agent performance and increase customer satisfaction.