Sid & Raj recently sat down together for the Contact Center Worlds Online Conference Series, Artificial Intelligence and Tech Solutions, to discuss AI and customer support.
Matthew Caron, Head of Customer Support at OpenTable joins us in this episode of Support Ops Simplified to discuss OpenTable… Connect with Matthew and OpenTable here: Matthew Caron OpenTable Key Takeaways: Matthew’s
Creating a customer-centric business Everyone lives by a certain set of rules and businesses are no different. Where some people prioritize family over friends and vanilla over chocolate, businesses also
Stephen Noone O’Connor, VP of Customer Experience at Roadmunk joins us in this episode of Support Ops Simplified to discuss Roadmunk’s … Connect with Stephen and Roadmunk here: Stephen Noone
Improving the Customer Experience Post-Purchase Customer experience, while being a new term for businesses to use, is not a new concept. Since the dawn of time, the experience of a
Calling Unhappy Customers Brian Martynowicz, Support and Service Manager at Login VSI joins us in this episode of Support Ops Simplified to discuss how to deal with unhappy customers, and how to